Privacy policy

Hemani Herbals (“Hemani”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit or make a purchase from https://hemaniherbals.com (the “Website”).

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information When you create an account, place an order, or contact us, we may collect:

  • Full Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order details and transaction history

b. Payment Information Payments are processed through secure third-party payment gateways (such as Stripe, PayPal, and others). Hemani Herbals does not store your credit/debit card details.

c. Automatically Collected Information When you browse our Website, we automatically collect:

  • IP address
  • Device type, browser type, and operating system
  • Pages viewed, time spent, and referring URLs
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order updates, shipping notifications, and customer support responses
  • Communicate with you regarding inquiries
  • Send promotional offers, newsletters, and marketing communications (with your consent)
  • Improve our Website, products, and services
  • Prevent fraud and ensure security
  • Comply with applicable legal obligations

3. Marketing Communications & Consent

By providing your contact details, you consent to receive communications from Hemani Herbals via email, SMS, or WhatsApp, including promotional messages.

You may opt out at any time by:

  • Clicking the “Unsubscribe” link in our emails
  • Replying “STOP” to SMS/WhatsApp messages
  • Contacting us at [email protected]

4. Cookies & Tracking Technologies

We use cookies to:

  • Enable essential website functions (shopping cart, checkout, etc.)
  • Analyze website traffic and user behavior
  • Personalize your shopping experience and show relevant advertisements

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

5. Sharing of Information

We may share your information with trusted third parties, including:

  • Payment processors and gateways
  • Shipping and logistics partners (international couriers)
  • Website hosting, analytics, and technical service providers
  • Marketing and advertising platforms

We do not sell your personal data. All third parties are required to protect your information and use it only for the services they provide to us.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws.

7. Data Security

We implement reasonable security measures, including SSL encryption and secure servers. However, no method of transmission over the internet is 100% secure.

8. Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it immediately.

9. International Data Transfers

Since we operate globally, your information may be transferred to, stored, and processed in countries outside your country of residence (including Pakistan and other jurisdictions). We ensure appropriate safeguards are in place for such transfers.

10. Your Rights

Depending on your country of residence, you may have rights to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent for marketing
  • Object to certain processing

To exercise these rights, please contact us at [email protected]. We will respond within a reasonable timeframe.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated Effective Date. Your continued use of the Website after changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Hemani Herbals
 📧 Email: [email protected]
🌐 Website: hemaniherbals.com